Privacy Policy

Last updated: July 10, 2026

This Privacy Policy describes how Digital Wellness HUB LLC (“we”, “us”, “our”) collects, uses, and protects personal information when you communicate with us through our customer support channels, including our official pages on Facebook and Instagram.

1. What This Policy Covers

We operate official pages on Facebook and Instagram. When you send a message to one of our pages, your message is delivered to our customer support system so that our support team can read it and reply to you. This policy explains how that information is handled.

2. Information We Collect

• Messages you send us: the content of your messages via Facebook Messenger or Instagram Direct, including any attachments you choose to share.
• Basic profile information: your public profile name and profile identifier provided by the messaging platform, so we know who we are replying to.
• Conversation history: previous messages in the same conversation, so our support team has the context needed to help you.

3. How We Use This Information

• To receive, read, and respond to your questions and support requests.
• To keep the history of your conversation so you do not have to repeat yourself.
• To improve the quality of our customer support.

We do not use your messages for advertising purposes, and we do not send you unsolicited messages.

4. Sharing of Information

We do not sell your personal information. Message data is processed only by: (a) Meta Platforms, Inc., which operates Facebook and Instagram and delivers your messages to us; and (b) the hosting provider of our support system, which stores conversations on our behalf. Access is limited to our support staff.

5. Data Retention

Support conversations are retained only as long as needed to provide support and maintain the history of your requests, after which they may be deleted.

6. Your Rights & Data Deletion

You may request access to, correction of, or deletion of your personal data at any time — including all data received through Facebook or Instagram messaging. To do so, contact us at the email below. We will delete your data unless we are legally required to retain it. We respond in accordance with applicable law (including GDPR where applicable).

7. Security

We use industry-standard technical and organizational measures (encryption in transit, access controls) to protect your information.

8. Contact Us

Digital Wellness HUB LLC. For any privacy questions or requests: info@gurugohub.com